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Introduction

Thank you for using Viso. This instruction manual provides important information to help you to get the most benefit from using the Viso service. Please refer to this manual when you have questions, or check our "FAQ" section.

If you have any questions or concerns that are not answered by this manual, contact OMRON Customer Service.

What is Viso?

Viso helps you and your healthcare team manage your hypertension treatment in a single app. The NHS-approved Viso app was designed by medical experts to keep you and your healthcare team better connected between appointments. Viso asks for information your doctor needs to know and responds with expert advice. It builds a more complete view of your health over time and alerts you to take action when significant changes are detected.

Intended Use and Intended User

The OMRON multi-disease management platform, Viso, is intended to support remote patient management and is intended to facilitate remote population health management, improving outcomes and increasing efficiency in primary care.

Viso is a primary care remote management and hypertension medication titration platform. Based on workflow algorithms proven in randomized controlled trials through the TASMIN studies, and decision-support tools compliant with NICE guidelines, Viso supports improvement of outcomes and increase of efficiency of hypertension management.

Viso communicates patients’ home entered data to their HCP and it provides HCPs with patient personalised recommendations within the United Kingdom related to the treatment strategy based on NICE guideline NG136. (Published date: 28 August 2019). According to NICE guideline NG136, the recommendations on measuring blood pressure and diagnosing hypertension in this guideline apply to all adults (over 18 years old), including those with type 2 diabetes.

Intended Users:

1. HCPs

The platform can be adapted to specific disease management protocols depending on the self-monitoring parameters as set per the configuration of the HCPs during or after patient enrolment. The platform will alert HCP's and prompt patients to seek clinical attention when these self-monitored parameters are considered out of limits.

  • Provides patient personalised recommendations to HCPs related to the patient's management plan, which are based on the patient entered home data and communicates the HCP's decision to the patient.
  • Healthcare professionals can register patients into the Viso HCP Dashboard, but medical practices for medication treatment relating to diagnosis and prescription must be performed by qualified professionals.

2. Patients

The Viso app informs patients of HCP's decision regarding the patient's medication plan. The Viso app communicates patients’ home entered data to their HCP.

The Viso app is iOS and Android compatible for patients of HCPs with basic mobile literacy, who can perform basic operation such as set up internet connection, download and sign up for application, text input, etc.

There is no additional facilities requirement to operate this app.

WARNING

Viso is intended for adults only (18 years and over).

Some programmes on Viso are NOT suitable for patients with certain conditions. Clinical judgement applies considering individual risk factors such as:

  • Neurological conditions (Parkinson’s, Alzheimer’s, Dementia etc.),
  • Mental illness (Depression, anxiety etc.),
  • Pregnancy,
  • Learning disability,
  • Caring responsibilities, and/or
  • Deprivation.

Please check each programme’s warnings in the "Programme Specific Guidance" section. The warnings are also displayed in dashboard during patient enrolment in the information icon next to each programme’s name.

Always consider whether your patient may require further help or guidance on engaging with Viso, and the contraindications and potential ineligibility of enrolling a patient in multiple programmes.

Compatible OS

Viso app will work with iOS 13 or later/Android OS 10 or later.

Installation

You can install Viso app from App Store or Google Play store directly.

Start-up procedure

You can start to use Viso app by opening and logging into the app in your device.

Shutdown procedure

For details on aborting the app, please refer to IFU of your mobile phone.

Decommissioning and Disposal

Please contact your GP to start the decommissioning and disposal process for Viso, and to ensure that any personal identifiable information you have entered to Viso is deleted.

Training

Special training is not required to use this app but always follow the instruction from your doctor.

Please take training and advice on using home monitoring devices (e.g. home blood pressure monitors) from your doctor.

Validated blood pressure monitoring devices

Refer to: https://bihsoc.org/bp-monitors/for-home-use/

You may not be able to receive appropriate treatment by using blood pressure monitoring devices other than those listed in the website. Please make sure to use the validated devices recommended by British and Irish Hypertension Society.

Important Safety Information

Read the Important Safety Information in this instruction manual before using this application.

Follow this instruction manual thoroughly for your safety.

WARNING

Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

  • Always make sure that the measurement value and the measurement time that you enter in the app is correct. Incorrect information may lead to incorrect diagnosis/treatment. Measurements such as blood pressure measurements cannot be edited or deleted afterwards (1 hour after measurement entry). Refer to the "Measurement Task" page for details.
  • Please always follow your clinician’s advice, and if you have questions or concerns, contact your GP practice in your usual way. Make sure to follow your doctor’s instruction regardless what is the app shows or reminders. If you take medication that is not based on your doctor’s direction, it may worsen your condition.

IT-NETWORK Requirement

Your smartphone is to be connected to internet so that GPs can support you.

HAZARDOUS SITUATIONS resulting from a failure of the IT-NETWORK

No hazardous situation is identified due to failure of the IT-NETWORK.

Download Instruction Manual (PDF)

Revision A issue date: 2022-11-22

Revision B issue date: 2023-05-19

Revision C issue date: 2023-07-24

Revision D issue date: 2023-11-29

Revision E issue date: 2024-01-22

Revision F (current version) issue date: 2024-03-04