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Registration, Log-in and System Errors

• Which mobile devices can be used with Viso app?

  The Viso app can only be used on iPhones with iOS 13 or later, or Android devices with OS 10 or later.

• Can I log into the Viso app on more than 1 device?

  Yes, it's possible to log into Viso on more than 1 device. However, you will only be allowed to log into 1 device at a time and will be logged out of the app after 30 minutes of inactivity. If using multiple devices, pay attention when completing tasks without internet connection. These actions will not be updated on the Viso server and may cause errors if conflicting information is entered into different devices.

• I am not able to log in to the Viso system. What should I do?

  Moving GP surgeries can have an impact on using the Viso app.

  1. If your move to a new GP suregery that uses Viso:

  you will receive a message in Viso to wait until your new practice has accepted you as a patient to continue using the app.

  2. If you move to a new GP surgery that does NOT use Viso:

  Using Viso requires dedicated time from both you and your healthcare team. If your GP surgery does not monitor patients using Viso, you can no longer use the app.

• I am not receiving any reminders or notifications. What should I do?

  Step 1: Check your reminders settings in the app

  Follow the instructions here to set up reminder notifications from Viso.

  Step 2: Check your smartphone notification settings

  If reminders are enabled and you are still not able to receive notifications, check that you have allowed Viso to send you notification in your smartphone settings. For iOS, open "Settings" and tap "Notifications", then select "Viso" and ensure that you have allowed notifications.

  Step 3: Check your smartphone settings for starting or launching applications

  On some Android devices, you may need to change the settings to allow Viso to start automatically. This setting is disabled by default, and this prevents Viso from sending you notifications. This setting may be found in an individual application’s settings or the smartphone’s battery settings. Check your manufacturer’s instructions on how to enable automatic app launch.
• I see an error message on the screen. What should I do?

  Follow the instructions on the screen. If the error still appears, contact OMRON Customer Service.

• How can I (my family member, neighbour) request an Viso-account for his/her chronic condition?

  An account needs to be initiated by a Health Care Professional in Primary Care. Contact surgery of relevant person if HCP works with Viso programme and if account can be created.

• Can I install the app on my PC/laptop?

  The Viso app can only be used on iPhones with iOS 13 or later, or Android devices with OS 10 or later.

• Can I connect my Bluetooth measurement device into the app?

  There are multiple BPM devices and some have Bluetooth, others not. The feature of connecting to Bluetooth is not available in this Release. It can be part of future optimizations.

• Viso tells me that my account is locked, what do I need to do?

  Your account can be temporarely locked when you move to a new surgery. Viso has informed your new surgery that you are already on the platform.

  Your GP surgery will need to review this information and unlock your profile, To expedite the process you can reach out to your surgery.